Trust

ArchangleStMichaelTrust  – A big issue for most people.

Personal trust; trusting that you are good at what you do, that you are likable, that people feel about you the way they say they do and that the people you trust will be loyal.

Professional trust, that the person you have hired will do the job they were given, that it will get done well and with care. After all you are paying for that trust.. It’s also, your partner really having your back and advocating for the good of you and the business.

The two are not exclusive but both are necessary to being happy and successful.

I had an instance where a colleague, a partner really, did not come through for me. I know he was having a hard time personally and we had been working together for a while so I cut him some slack. It completely backfired on me. He did not pull it together and a lot of the job was wrong and unusable. He really screwed me. I know it’s business, so feelings need to be somewhat removed but I had known the guy since the 90s and I felt totally betrayed.

The job was headed south from the beginning. Late samples, like the pitch meeting was half over when the materials arrived late, no real bid – ever, just the bill at the end, no proofs – not one and then there were the misprints and material failures. Now, I am slow to being a bitch, it’s to my detriment often and my fault I did not start pitching a fit sooner. It’s not my style and honestly, if I have hired you to do a job, then I expect the job to be done. I am not your mother, why do I have to yell or get pissed off? In the end I think it has saved me future jobs with him with similar outcomes. Needless to say my client never wants to hear the name of that company again… and it makes me a bit sad, but I am very happy to be working with people that for the moment I trust.

Now, the poor fellow who is the replacement is under a microscope. I did warn him I have a bit of PTSD with this project, so he just needs to budget in some “client be crazy” time.. We’ll see this week what that line item looks like.

In the personal arena, my dear talent and kind husband doubts it whenever anyone expresses that they like him. Me included, I think.. It effects his friendship, but most notably with his casual friends or  acquaintances. Most recently his relationships at work. The only thing you have to go on in these cases is what people tell you.. and if they call you in to work. These employers do both, they tell him they really like having him there and they call him all the time. It’s not a world you want to get too comfortable, we get that, but by all accounts, they like him. Learning to trust that is another matter.

Bye for now. Thank you

Advertisements

Crew Are People Too

 

Lessons from the Edge

static1.squarespace
The great Jeff M. and his amazing EMT crew

As a daughter of a union organizer, how my crew and my employees are treated is very important to me. It is not just a moral or integrity issue with me, it is also a quality issue.

A crew that is well paid, fed, had a decent turn around in a habitable hotel and feels they are respected; work harder, give more and are more willing to go that extra bit to make sure your event, project, whatever is perfect. They also are more likely to be loyal.. not just to the person who hired them, but to the brand they are working for. Collaboration and teamwork are what make a great event. All parties working together for the common goal.

In the recent past I worked with a client that insisted on treating all of us like the “hired help”. While some of this was cultural, all of it was unnecessary. This behavior made all our jobs much harder. The effect this had on the morale was palpable and it was difficult getting to the goal line. The event went off smoothly and the client in the end was happy, but at a cost.

For those out there who’s management style looks more like a Feudal System.. a word of warning, your employees, crew or whomever you rely on to keep you at the top, will take their pound and when the invaders come.. you will be standing alone.

Bottom Line: It’s the 21st Century and “Team” is the ruling philosophy.

Is it fun? Duh ..

Lessons from the Edge

One of the things I get asked all the time is, “Why do you do whatever it is that you do?” My answer, “It’s Fun.” Being a business owner, an entrepreneur, a freelancer or a work a day guy is not easy. Work is called work for a reason BUT we spend a majority of our lives at it. Making deadlines, hitting margins and moving your business forward are all better served if you like what you are doing. When you are having fun with what you do, you are more efficient, more pleasant to be around – I know I am –  and generally more successful.

There are bad days and bad moments- sure – but, overall ask yourself – Is what I do fun? Do I like it overall?

If the answer is yes then Congratulations! If the answer is no, then it’s time to start working on a plan for change. There are a lot of free college courses online from some of the best universities now and sites like General Assembly (https://generalassemb.ly/) that can help get you to where you want to go.

Bottom Line: Everyone should be able to answer, “Because it’s Fun.”